“In this age of technology, the personal touch has been lost in handling situations for which we may, or may not have control. William at DDI Technology went over and beyond for an issue related to a lien release. Many individuals would succumb to these situations and respond with “there is nothing else I can do”. However, William, not only handled with professionalism, he showed exceptional empathy for the situation both for us as lender, but also for our borrower. He was steadfast in his commitment to provide the best possible outcome. More importantly, he took the time to call me with updates, which was invaluable to ease the mind of our borrower, and ensure him, that the issue was being resolved.”