Customer Stories
First State Bank of the Florida Keys
First State Bank has an over 60 year history of serving, reaching out, and connecting in the Florida Keys. First State Bank is a proud, locally owned institution operated for the benefit of the people of Monroe County. First State Bank’s business is centered on consumer lending including residential loan and automobile loan underwriting. First State Bank has been a customer of DDI Technology’s since 2010 and utilize DDI’s Premier eTitleLien®solution to manage their portfolio of auto liens and titles.
In this age of technology, the personal touch has been lost in handling situations for which we may, or may not have control. William at DDI Technology went over and beyond for an issue related to a lien release. Many individuals would succumb to these situations and respond with “there is nothing else I can do”. However, William, not only handled with professionalism, he showed exceptional empathy for the situation both for us as lender, but also for our borrower. He was steadfast in his commitment to provide the best possible outcome. More importantly, he took the time to call me with updates, which was invaluable to ease the mind of our borrower, and ensure him, that the issue was being resolved.
Christine Carr
Senior Vice President, Loan Servicing Manager
First State Bank of the Florida Keys
Key West, FL